IT work splits into things that must keep running and things that are a project. Access, the website, everyday printing, and a broken machine are not one ticket.
A short brief names the system, what “working” means, and who notices first when it stops. Security support is a standing need. A new website is a project with its own pages and approvals.
Print and photocopy still belong on the list for many offices. Put them in the same note as repair, so the day-to-day work is not invented after the outage.
